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Client setup

An overview of a typical start-up for a new client:

• Intercomp Global Services team provides payroll set-up templates per country for employer and employees
• If it is a new entity, Intercomp Global Services can provide social insurance and tax identification numbers
• The Intercomp Global Services New Client set-up team arrives at the client`s location and helps collect all materials needed to complete templates and set up the payroll
• Intercomp Global Services takes materials back and loads them into the payroll system. If a partner is used, they follow our new client load process, and tall activities are managed closely by one of our internal payroll specialists
• Intercomp Global Services arranges for parallel payroll runs, the number depending on the complexity of payroll. During the parallel runs, a complete post-run audit form is completed and reviewed with the client

If you have just established a new entity of your company, we are able to provide you the social insurance, tax identification numbers and help to set up the payroll from there.

During the parallel run, the process is the following:

• Client completes timesheet and submits to Intercomp Global Services 
• Payroll is run and client reports are created
• Current payroll vendor or in-house group completes the payroll, as is normal
• Intercomp Global Services compares current vendor files with those produced internally. An audit file is created
• All output reports are reviewed in detail with the client
• The audit file and outcome are reviewed with the client
• Additional materials are collected and/or created
• If any mistakes are found, Intercomp Global Services runs the payroll again until the parallel is correct
• The final audit report detailing the entire process is shared with client
• The client is set-up for live run
• A live run is produced
• Output reports are loaded on Portal
• Client is called and each output is reviewed to ensure accuracy and completeness
• The entire process is micromanaged by internal Intercomp Global Services team
• A review is conducted with the client to recap any issues, concerns, questions, etc.
• A monthly payroll calendar agreed upon with client.
• We prepare for next month run

If there is a request for customized reports outside of those we already produce, then we produce a report specification, price and delivery time table for this outside of the normal monthly or per pay period payroll run.